At The Coconut store, we are committed to providing our customers with a seamless and efficient shipping experience. We understand that receiving your products in a timely manner is important to you, and we strive to ensure that your order is processed and shipped as quickly as possible.
Processing Time:
Once you have placed your order, our dedicated team works diligently to process and pack your items. Our processing time typically takes 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods:
We offer a variety of shipping methods to cater to your needs. Our available shipping methods include standard shipping, expedited shipping, and express shipping. You can select your preferred shipping method during the checkout process.
Shipping Time:
The shipping time will depend on the shipping method you have chosen and your location. Here is an estimated shipping time for each shipping method:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Please note that these are estimated shipping times and may vary depending on external factors such as weather conditions or customs delays. We will provide you with a tracking number once your order has been shipped, so you can easily track the progress of your package.
Shipping Costs:
Shipping costs will be calculated based on the weight and dimensions of your order, as well as your location. The shipping cost (if any) will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
30-Day Return Policy:
We want you to be completely satisfied with your purchase from The thenga store. If for any reason you are not happy with your order, we offer a 30-day return policy. This means that you have 30 days from the date of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please keep the receipt or proof of purchase handy.
If you would like to initiate a return, please contact us at care@thecoconutcompany.in OR thengacompany@gmail.com. Our customer support team will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package.
Please note that items sent back to us without first requesting a return will not be accepted. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically refunded to your original payment method.
If you have any further questions or concerns about our shipping policy or return process, please do not hesitate to contact us. We are here to assist you and ensure that you have a positive shopping experience with The thenga store.